Returns & Exchanges
At Colipse, we prioritize your health and satisfaction with our premium food products. Due to the perishable nature of our items, we offer a 14-day return window for unopened goods or a full replacement if your order arrives damaged or compromised.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Verification and Proof
For quality concerns or shipping damage, please provide clear photos of the product and its packaging to expedite the review process.
Packaging for Return
Once approved, securely pack the unopened items in their original shipping box to ensure they remain protected during transit.
Refund Processing
After we receive and inspect your returned items, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing